Do I pay anything to use SoldUp?

There are no upfront out of pocket expenses to use SoldUp. We charge a tiered platform fee based on your sale price — $2,950 for sales under $1,000,000, $3,950 for sales between $1,000,000 and $1,500,000, and $4,950 for sales above $1,500,000. The fee is only payable once you have an unconditional contract.

How do I know I'll get a fair price without a selling agent?

Every SoldUp listing includes a free market appraisal from a local real estate expert in your area. Your appraisal is completed within 24–48 hours of listing and gives you a professional price guide based on real comparable sales. You set your own asking price and remain in full control. If you feel the offers you receive are not meeting your expectations, you are free to take your property to market with a traditional agent at any time — SoldUp is completely non-exclusive.

Is my identity visible to agents or the public?

Your property and identity details are only shown to registered Buyers Agents active in your area. Your details will not be visible on public pages.

Will people come through my home?

Only if you choose to. There are no open homes. You control the process at all times.

What is a Buyers Agent and why do they use SoldUp?

A Buyers Agent is a licensed professional who works exclusively for the buyer. They often have finance ready clients looking for specific properties. SoldUp gives them direct access to private off market listings so sellers receive fast, qualified interest.

Can I use a traditional real estate agent later?

Yes. SoldUp is completely non exclusive. You will still receive a free market appraisal from a leading local agent who can take your home to market whenever you are ready.

How does the appraisal work?

SoldUp has partnered with a network of top local real estate agents across the country. Once you upload your property, a local expert in your area reviews the details and uploads a price guide to the platform within 24-48 hours. This price guide is based on years of on ground experience in your region.

How much does it cost to sell a house without a real estate agent in Australia?

With SoldUp, you pay a flat platform fee only when your property sells — $2,950 for sales under $1,000,000, $3,950 between $1,000,000 and $1,500,000, and $4,950 above $1,500,000. There are no upfront costs, no commission percentage, and no marketing fees. Compared to a traditional agent commission of 2–3% of the sale price, SoldUp can save sellers tens of thousands of dollars.

What is an off-market property sale in Australia?

An off-market property sale is when a home is sold privately, without being publicly listed on portals like realestate.com.au or Domain. The property is only shown to a select group of buyers — in SoldUp's case, verified buyer's agents acting on behalf of qualified buyers. Off-market sales offer sellers privacy, control, and reduced marketing costs.

Can I sell my house privately without an agent in Australia?

Yes. In Australia, homeowners can sell their property privately without engaging a selling agent. SoldUp is designed specifically for this — sellers list their property on the platform, receive a free professional appraisal, and connect directly with licensed buyer's agents who represent qualified buyers. A conveyancer or solicitor handles the legal contract.

How do buyer's agents find off-market properties?

Buyer's agents find off-market properties through professional networks, direct seller relationships, and platforms like SoldUp. SoldUp gives verified buyer's agents access to a curated feed of private listings from motivated sellers in their service areas, with real-time alerts for new matching properties.

SoldUp Private Property Platform

SoldUp Property Group Pty Ltd ("SoldUp", "we", "us" or "our") provides a property referral and introduction service connecting property owners with registered Buyer's Agents ("Services"). We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy covers how we collect, use, disclose and protect personal information through our website, platform and related services ("Platform") if you are:

A property owner ("Owner") listing a property or enquiring with us
A Buyer's Agent ("Buyer's Agent") registered or enquiring with us
A qualified appraiser ("Appraiser")

What personal information do we collect?

We only collect personal information that is necessary to do so to perform the Services. We collect different types of personal information depending on whether you are an Owner, a Buyer's Agent, an Appraiser or a general user of our Platform including but not limited to:

Property owners (Name, contact information, property address and details)
Buyer's Agents (Name, contact information, agency and license information, preferences and activity data relating to matched properties)
Appraisers (Name, contact information, agency and license information and activity data relating to matched properties)

When you visit our website, we may use technologies such as cookies to record your visit by logging your internet protocol address, the date and time of your visit to our site, the pages that you have accessed and the type of browser you were using. We use these for statistical purposes and for marketing and advertising. This type of statistical information and cookies do not identify you. Most web browsers are set to accept tracking technologies such as cookies. If you do not wish to receive any cookies you may set your browser to refuse them. However, your experience on our website may be affected.

How we collect your information

We collect personal information in several ways including:

when you register to use our Platform
when you complete forms or update your profile
when you interact with listings
through cookies, analytics and website technologies
through emails, calls and support requests
from publicly available sources (e.g. verifying licences)
from third-party service providers assisting us with Platform operations

Disclosure of personal information

The primary purposes for which your personal information is collected and disclosed is to:

provide the Services and operate the Platform
communications and marketing
to improve our Platform
ensure compliance with our regulatory obligations.

If you are an Owner, we disclose to one Appraiser allocated to your area and matched Buyer's Agents whose preferences match your listing:

your property details and its private page
your contact details

Important: Property listings are accessible only via private, non-indexed URLs. Search engines cannot discover, crawl or list these pages, and access is restricted to matched, authenticated users who must log in to the Platform to view details.

You consent to our use and disclosure of your Personal Information in the following ways:

to third parties who may from time to time develop, upgrade or manage our database, systems, internet site and social media sites;
to third parties where we outsource any of our functions
where such use or disclosure is required by law

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps include encryption of data in transit, user authentication controls, access restrictions and role-based access, secure storage using reputable hosting providers and monitoring, logging and security checks. However, no method of electronic storage or transmission is completely secure. You use the Platform at your own risk.

Data retention and deletion

We retain personal information only for as long as necessary to provide the Service and Platform, maintain security and records and comply with legal obligations.

You may request deletion of your personal information at any time, subject to legal and operational requirements (for example, financial record-keeping obligations).

Access and correction

You may request:

a copy of the personal information we hold about you
correction of inaccurate, incomplete or outdated information
deletion of your personal information (where permitted)

We may require verification of your identity before responding.

Marketing communications

We may send marketing communications (email, SMS, in-app) only with your consent. You can opt out at any time using unsubscribe links or by contacting us. Opting out of marketing will not affect essential service-related communications.

Third-party links

The Platform may contain links to third-party sites. We are not responsible for the privacy practices of third-party websites.

Children and minors

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

Changes to this Privacy Policy

We may update this Policy from time to time. When we do, we will revise the "Effective Date" above and post the new version of the Privacy Policy on our website. We recommend that you periodically review this Privacy Policy so that you remain informed as to how we are protecting your Personal Information. Continued use of the Platform after any changes constitutes acceptance of the updated Policy.

Complaints

If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal Information by us, please contact us with your complaint.

We will discuss your concerns with you and take action as necessary to address such concerns. We will give you an estimate of how long it may take us to deal with the matter but we will endeavour to finalise the matter within 30 days.

How can you contact us?

Please contact us if you have any questions or comments about this policy or if you wish to exercise the rights you have under applicable privacy laws using the following details:

Privacy Officer

Email: info@soldup.com.au

SOLDUP PRIVACY POLICY